1. Data controller and scope
This Privacy Policy covers personal data processing activities in the Kallivra website, iOS and Android applications, and related services provided by Monay Studio. Kallivra is an 18+ romantic AI companion and interactive storytelling service. It is not intended for children. Monay Studio is the data controller for these services.
For privacy questions, data subject requests, or reports concerning data believed to belong to a child, contact us at hello@monaystudio.com.
2. Personal data we collect
Account and identity information
When you sign in with Google or Apple, we may receive the account identifier, name, email address, and profile image that you authorize the provider to share. Kallivra does not receive your provider password. If you use Apple's Hide My Email feature, the relay address generated by Apple may be associated with your account.
Profile and preference information
This may include the optional name and age you provide, as well as language, theme, accepted legal document versions, and similar application preferences. Age information may be used to personalize the experience and apply relevant safety controls.
User content and AI data
This includes your messages, character descriptions, scenes, images you upload or generate, and other inputs; character responses, generated images, videos created from those images, and related processing status. To maintain conversation continuity, messages may be used to create structured memory and semantic-search representations containing preferences, events, relationships, commitments, topic state, and scene details.
When you report an AI response in the application, we process the report reason, a copy of the reported response, related message and account identifiers, and the review outcome for safety, policy enforcement, and abuse prevention.
Safety and content moderation data
Kallivra prohibits pornographic or obscene content, explicit sexual imagery, child exploitation, and other uses identified in our Terms of Use. Messages, character details, scenes, and generation requests may be processed by automated safety controls designed to detect and restrict prohibited content. We may also process content and related technical signals when a report requires review or when necessary to protect users, enforce our rules, and comply with law.
Subscription and transaction information
This may include your plan, product identifier, subscription status and expiration, purchase channel, payment event identifiers, and usage counters. Kallivra does not store your full card number or card security code; payment details are processed by the purchase channel or independent payment service shown during checkout.
Technical, security, and usage information
We may process your IP address, request time, browser or device type, operating system, language, referring page, session and request identifiers, features used, error and performance logs, security events, and AI token usage metrics. We do not request precise location data, although an IP address may indirectly indicate a general region.
Communications with us
If you send a support or privacy request, we process your email address, message, attachments, and the correspondence needed to resolve the request.
3. How we obtain data
We obtain data directly from you, automatically when you use the Service, from the sign-in providers you select, from the purchase and subscription channels you use, and through security and support processes.
Essential cookies and browser storage may be used on the web to keep you signed in, maintain security, and remember your preferences. Kallivra currently does not use chat content for advertising targeting and does not sell your personal data. If we add non-essential advertising or analytics technologies, we will provide the required notices and preference controls.
4. Purposes and legal bases for processing
We process data to:
- Create accounts, authenticate users, and sync data across devices,
- Provide character chat, memory, character creation, and image generation features,
- Manage subscriptions, purchase status, plan entitlements, and usage limits,
- Keep the Service secure and detect fraud, abuse, and technical errors,
- Review AI content reports and apply safety measures when necessary,
- Measure performance, fix errors, and improve features,
- Respond to support requests, meet legal obligations, and protect our rights.
Depending on the context, processing is based on entering into or performing a contract to provide the Service you request, our legitimate interests in security and product operations, compliance with legal obligations, and your consent where required by law. You may withdraw consent-based processing without affecting the lawfulness of processing carried out before withdrawal.
5. Artificial intelligence processing and service providers
When you send a message, we may send more than the new message to the AI model. To produce a coherent response, the character profile, opening scene, necessary parts of the conversation, and relevant memory may also be transmitted. Monay Studio does not use this data to train its own general-purpose model or to target advertising. Third-party model providers may process inputs for service security, improvement, or model optimization under their own contracts, privacy policies, and the choices available to our account. We therefore recommend that you do not include sensitive personal data or personal data belonging to others in chats.
We use the following categories of providers to deliver the Service:
- Cloudflare: web and API hosting, databases, file storage, queues, security, observability, and semantic-search infrastructure,
- DeepSeek: generating chat responses and processing and summarizing conversation memory,
- AtlasCloud: generating character and scene images and converting scene images into videos,
- Account identity providers: account sign-in and authentication,
- Purchase and subscription services: managing entitlements, purchase status, billing, and refunds,
- Mobile application marketplaces: application distribution, purchases, subscriptions, and refunds.
We send each provider only the data needed for the relevant function. Providers may process their own security or legally required records under their policies and agreements with us. Identity, marketplace, and payment services that you use independently are also governed by their own privacy policies.
6. How we share data
We may disclose personal data to the service providers listed above as necessary to operate the Service; to authorized public authorities or courts when legally required; to advisers to establish, exercise, or defend legal rights; and, subject to appropriate confidentiality safeguards, in connection with a merger, financing, or transfer of the business.
User-created characters in Kallivra are currently private to your account and are not made available to other users without your choice. If this feature changes, we will explain the scope of sharing and the available controls in advance.
7. International data transfers
Our service providers may operate infrastructure outside Türkiye, so your personal data may be processed in other countries. International transfers are made with data minimization and using adequacy decisions, standard contractual clauses, commitments, or other valid safeguards required by applicable data protection law. You may contact us for information about the applicable safeguards.
8. Retention and deletion
Account and profile information, preferences, characters you create, chats, images, scene videos, and derived memory are retained for as long as needed to provide the Service or until you delete the relevant record or your account. Deleting an individual chat begins the deletion process for its messages, memory, semantic-search data, scene images, and scene videos.
Deleting your account begins the permanent deletion of your Kallivra workspace, user-created characters, images, chats, and memory records. Deletion may complete asynchronously across infrastructure components. Limited information may be retained or access-restricted for as long as necessary to prevent reactivation, address fraud and security, comply with legal obligations, maintain payment and transaction records, resolve disputes, and complete backup cycles.
Deleting the application does not delete your account or cancel your subscription. Account deletion does not delete your Google account and may not automatically end a subscription held with an app store or payment provider.
Content reports and review records may be retained for as long as needed for safety and abuse prevention, or for the applicable period where a legal obligation or dispute exists.
9. Security
We seek to protect data through technical and organizational measures such as encryption in transit, access controls, secret management, account and request verification, data minimization, and service logs. No method of internet transmission or electronic storage is completely risk-free, however.
10. Your rights and choices
Depending on where you live, you may have the right to learn whether your personal data is processed; request information and a copy; correct inaccurate data; request deletion or destruction; restrict or object to processing; receive data in a portable format; withdraw consent; learn the recipients of transferred data; and lodge a complaint with a competent data protection authority. Users in Türkiye retain the rights granted under Article 11 of Personal Data Protection Law No. 6698.
You can delete chats from within the application and follow the steps on the account deletion page to request deletion of your account and Kallivra data. For other requests, email hello@monaystudio.com from the address associated with your account. To protect you, we may need to verify your identity and the connection between the request and your account. We respond within the periods required by applicable law.
11. Sensitive data and data about others
You do not need to share health, genetic, biometric, political, or other legally protected or highly sensitive information to use the Service. We strongly recommend that you do not add this information, or personal data belonging to another person, to messages, characters, or scenes. If you nevertheless provide it, the content may be processed like other chat data to generate the response you request.
12. Children's privacy
Kallivra is intended exclusively for adults aged 18 or older. We do not knowingly permit children to create or use Kallivra accounts. If you believe that a person under 18 has provided personal data or is using the Service, contact us so that we can investigate and take appropriate action, including deletion where required.
13. Third-party links
The Service may link to third-party websites or applications. We are not responsible for their data practices, and we recommend reviewing the relevant privacy policy before providing information.
14. Changes to this policy
We may update this policy when our product, providers, or applicable law changes. The current date appears at the top of this page. For material changes, we will provide notice through the website, an in-app notification, or email as required by applicable law.
Your use of the Service is also subject to our Terms of Use.
15. Contact
Monay Studio — Kallivra privacy contact: hello@monaystudio.com