1. Scope of this policy
This Refund Policy applies to paid Kallivra subscriptions and one-time scene or video credit packs purchased through the Kallivra website. Kallivra is a digital service supplied by Monay Studio.
Nothing in this policy limits any mandatory cancellation, withdrawal, refund, or other consumer right that applies where you live. If applicable law or the terms shown by your purchase channel give you greater rights, those rights take priority.
2. Payment processing
Web orders are processed by the independent payment and billing service identified during checkout and on the purchase receipt. That service may process the payment, applicable taxes, receipts, subscription billing, and approved refunds. Kallivra and Monay Studio do not receive or store your full payment card details.
This page summarizes the policy for Kallivra products and should be read together with any additional terms presented by the purchase channel before payment.
3. General refund eligibility
Unless applicable law requires otherwise, completed digital purchases are not automatically refundable. You may request a discretionary refund within 14 days of the transaction. Submitting a request does not guarantee approval. Eligibility depends on the reason for the request, product usage or consumption, the rules of the purchase channel, and applicable law.
Refunds may be available where a charge is duplicated, the purchased service is materially not as described, or a persistent technical defect prevents you from accessing the paid features and we cannot resolve the issue within a reasonable time. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behavior.
4. Subscriptions and cancellations
Kallivra Plus and Pro subscriptions renew automatically for the billing period shown at checkout until canceled. You may cancel at any time using the subscription-management link in your receipt or Kallivra's billing page. Cancellation prevents future renewals and normally leaves paid access available until the end of the current billing period.
Canceling a subscription does not by itself refund a charge already completed. Refund requests for the current billing period are handled under the eligibility rules above. If a trial is offered, cancel it before the displayed trial end date to avoid the first paid charge.
5. One-time scene and video credit packs
Scene and video credit packs are one-time digital purchases, are not subscriptions, and do not renew automatically. Their quantity and validity period are shown before purchase.
Because credits are delivered to your account immediately, consumed or expired credits are generally not refundable unless applicable law requires otherwise or a qualifying technical defect prevented their use. You may request review of an unused pack within 14 days of the transaction. If a pack is refunded, its remaining credits will be removed from the account.
6. How to request a refund
You can request a refund through any of these channels:
- Open the View receipt, Get help, or Manage subscription link in the purchase confirmation email.
- Open Kallivra's billing page and use the available purchase or subscription-management option.
- Contact Monay Studio at hello@monaystudio.com so we can investigate a product or access problem and assist with the request.
Include the email address used for the purchase, the transaction or receipt number, the purchase date, and a brief reason for the request. Do not send passwords, verification codes, or full payment card details.
7. Refund processing
If approved, a refund is normally returned to the original payment method where possible. The purchase channel controls the processing timeline, and your financial institution may require additional time before the credit appears.
Access to a refunded subscription, feature, or credit pack may end when the refund is approved. Any credits, usage allowance, or other entitlement associated with the refunded purchase may be removed.
8. Purchases through third-party marketplaces
Cancellation and refund requests for purchases completed through a third-party application marketplace must be submitted to the marketplace where the purchase was made and are governed by that marketplace's rules and applicable law.
9. Contact and related policies
For product support, contact Monay Studio at hello@monaystudio.com or visit our Support page. You should also review the Terms of Use and Privacy Policy.